WHAT IS TELEHEALTH?

Telehealth involves using telephone and video technologies to provide long-distance patient care.

1. WHY ARE YOU OFFERING THIS?

Our clinic is, and has always been, a safe place for everyone. We believe it is our responsibility to encourage social distancing while continuing to offer our patients as many opportunities as possible to receive top of the line care. We are determined to lead by example. These new measures will help protect our staff and our patients from potential exposure to COVID-19.

2. DOES MY INSURANCE COVER THIS?

Due to the COVID-19 pandemic, many insurance companies are lifting the previous restrictions against telehealth services. Medical offices are now, temporarily, able to bill for telehealth services just like any other office visit to help patients stay safe at home.

3. HOW DO I SCHEDULE A TELEHEALTH VISIT?

Please call the office (406-721-1646) to speak with one of our excellent front desk staff about appointment options. They receive between 50-200 phone calls per day so please be patient as we work through this together.

4. WHAT TYPE OF VISITS CAN BE DONE OVER VIDEO?

Your telehealth visit is unique to you. Please call the front desk to speak with someone to see if your medical concern can be addressed using telehealth.

5. IS THE QUALITY OF CARE THE SAME AS AN IN-PERSON VISIT?

Our Blue Mountain Clinic providers are excellent! We are committed to providing you with the best care possible. Certain aspects of regular office visits will be limited using video technology. For example, your provider will not be able to listen to your heart or lungs or look in your ears. To make up for this this, each provider will be offering regular office visits in person once per week.

6. IS MY CONVERSATION BEING RECORDED?

No! Your conversation with your clinician, as always, is completely confidential.

7. IS TELEHEALTH ONLY FOR ESTABLISHED PATIENTS?

Nope! COVID-19 is a public health emergency that is impacting everyone. Your Blue Mountain Clinic staff feel strongly that everyone should have access to care during this challenging time. This applies to all of our Medicare, Medicaid and commercial plan members.

8. WHAT EQUIPMENT DO I NEED?

You will need a fully charged computer, phone, or tablet with video and audio capabilities. Telephone visits will still be offered but video is preferred. In office appointments will still be offered for urgent issues for those without access to this technology.

9. DO I NEED TO DOWNLOAD SOMETHING?

We use Microsoft Teams, which you can download to your device, or use in your internet browser. You are not required to set up an account, and the app is free.

10. WHAT CAN I EXPECT DURING MY TELEHEALTH VISIT?

One of our medical assistants will help with your “virtual check in”. They will assist you in adjusting any video/audio components. They will also update your insurance information, medication list, etc. Your medical assistant will then “invite” your provider to join your telehealth visit.

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11. DO THESE MEASURES RESTRICT ABORTION ACCESS?

We consider abortion, contraception, STI screening, gender affirming care and cervical cancer screening essential services. Flexibility is our middle name during these strange times. Please call the clinic for the most up to date information.

Blue Mountain Clinic is a local, nonprofit, organization. We are offering telehealth, encouraging social distancing, and rescheduling all nonessential visits because it is the right thing to do. In doing this we anticipate a significant financial loss. If you are able, please consider making a donation to our clinic so we can continue to serve the community we love.