24-hour Cancellation Policy
Blue Mountain Clinic
We schedule our appointments so that each patient receives the right amount of time to be seen by our physicians and staff. That’s why it is very important that you keep your scheduled appointment with us and arrive on time.
As a courtesy, and to help patients remember their scheduled appointments, Blue Mountain Clinic will make a reminder call one (1) business day before your appointment. If your appointment falls on a day following a holiday, your reminder call will be made on the preceding business day that we are open.
If your schedule changes and you cannot keep your appointment, please contact us so we may reschedule you, and accommodate those patients who are waiting for an appointment. This call must be made AT LEAST 24 hours before your scheduled appointment.
As a courtesy to our office as well as to those patients who are waiting to schedule with the physician, please give us at least 24 hours’ notice. If you do not cancel or reschedule your appointment with at least 24 hours’ notice, we may assess a $25 “no-show” service charge to your account. This “no-show charge” is not reimbursable by your insurance company. You will be billed directly for it. You will not be able to reschedule until you have paid for these charges. After three consecutive no-shows, we reserve the right to terminate our relationship with you.